FAQs
Frequently Asked Questions
1. What types of hair products do you offer?
We offer a wide range of premium hair products, including 100% virgin hair, luxury wigs, raw donor hair, hair attachments, and various hair accessories to complete your look.
2. Is your hair 100% human hair?
Yes, we pride ourselves on providing only 100% human hair products. Our collection includes virgin hair and raw donor hair, all carefully selected to ensure the highest quality.
3. What is the difference between virgin hair and raw donor hair?
Virgin hair is untreated, unprocessed human hair from a single donor. Raw donor hair, also from a single donor, is in its purest form with no chemical treatments, offering an even more natural look and texture.
4. Do you offer worldwide shipping?
Yes, we ship our luxury hair products worldwide, ensuring that you can enjoy Moon's Luxury Hair no matter where you are located.
5. How long does shipping take?
Shipping times vary based on your location and shipping method. International orders may take longer. Please see our Shipping Policy or contact us for specific delivery estimates.
6. Can I pick up my order at your location?
Absolutely! We offer convenient pick-up options at our physical location. Just select "Pick Up" during checkout, and we will prepare your order for you.
7. How do I care for my Moon's Luxury Hair products?
Proper care varies by product type, but in general, we recommend gentle washing, conditioning, and minimal heat styling to preserve the quality. Our team is happy to provide detailed care instructions for each product.
8. Are your wigs customizable?
Yes, many of our wigs can be customized to your preferred style, length, and color. Our expert hair stylists are available to assist with customizations and make sure you get the perfect look.
9. What if I need help choosing the right product?
Our expert stylists and specialists are here to guide you! Contact us anytime, and we’ll help you select the best product to suit your style and preferences.
10. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. Please refer to our Payment Options during checkout for more details.